The Carousel Group Store Policies
- If an item is out of stock or unavailable, we may substitute with a like or better quality item.
- Descriptions of item may be a generic. If you want something specific such as color, brand or fabric (100% cotton versus 50/50 blend, for example) you are encouraged to email prior to ordering or write this in the notes section when placing an order. We will do our best to accommodate specific requests and will contact you to verify whether we can or cannot honor your request.
- All art is subject to change. We will use the current logo on hand. There may be more than one imprint available. If a specific Imprint or design is wanted it should be noted on each and every item in the notes section of the order.
- If you don’t see the logo that you want, please email us and we will verify whether we can or cannot use your logo.
- All logos are used to promote the respective club or organization. Purchases made by members, fans and sponsors assume permission to use the logo has been provided.
Colors: Thread colors and design imprint are are based on availability and may vary from item to item. If you wish to have a specific color pattern this should be noted on each and every item in the notes section of an order.
Captain Letters: If ordered wrong by customer, we will replace at 50% of the price.
Custom Items: Most of what we do is custom work. We do not inventory many items. For this reason orders can and do take time. If the order is for a special event or there is a deadline, please let us know in the notes section when placing the order.
Returns: Once an order is placed, it cannot be cancelled. Since most orders are customized, we do not accept returns or exchanges. If an order is delayed beyond a reasonable timeframe, we will offer the option of receiving a full refund.
Order Status: Once your order is placed, you will receive an email with a link so that you may track your order from processing to shipping. Orders may take anywhere from a few days up to 3 weeks to complete.
- We use the best shipping option available;
- Shipping is $10 for most orders. Orders of $199 or more are eligible for FREE shipping;
- Packaging: We like to recycle boxes and in most cases will reuse the boxes we receive product in from our vendors. For this reason you might get a branded box. This saves resources, keeping the shipping and handling fees lower;
- We do not have a retail establishment and for this reason we are not able to offer pick-up.