The following policy applies to custom decorated apparel. Items purchased in bulk like patches, pins, stickers do not apply. Items where you select the size and color etc. are provided based on the following terms.
The Carousel Group, Inc. shopping cart is provided to our customers as a service to their members. The apparel items featured on these pages are customized for each order and decorated for each individual purchase. Some of the more common items are stocked in small quantities and allow for immediate shipment. Many times we will note that an item is available for immediate shipment and this item usually departs within 2-3 days of the order being placed if being ordered alone. For the majority of the custom items normal shipping time is 2-3 weeks due to the process outlined below. We will ship the entire order complete to save you shipping charges unless you request us to ship it as it becomes available. If you need your order for a specific event date please confirm with us prior to placing the order online. Contact us at info@thecarouselgroup.com with the specifics of your order.
Once an order is placed it cannot be cancelled. Please review your order carefully: Be sure that the size, color and designs selected are correct. We do not, and will not, provide sizing recommendations, and there are no returns and no exchanges once an order is placed. In the unlikely event your order will be delayed for an extended period of time beyond our normal turnaround time for any reason, you will be given the option of obtaining a refund in full.
Item imprints and embroidered logos: The pictures provided are to give you a general idea of the club or organizations imprint. These photos are not exact representations of the current colors or layout necessarily. Due to modifications made by the organization or club to their logo you should email us first at info@thecarouselgroup.com if you are wanting something specific or need to verify the current version of imprint available.
Order Status:
When you place your order you will receive an email with a link that you can use to track your order. There are currently five levels for custom decorated spiritwear and apparel programs.
Code:
New
Ordered
Decorating
Completed
Shipped
New- Your order has been entered in to our system and will be ordered shortly from one of our vendor warehouses.
Processing- Your order has been received and is in the process of being ordered from our vendor warehouses.
Ordered- The blank Item(s) for your custom order have been requested from the suppliers warehouse. Upon arrival we will decorate and ship as soon as possible.
Decorating- Blank item(s) have arrived from the warehouse. These goods are being scheduled for decorating with your custom imprint(s).
Completed- The item(s) have been custom decorated and will be sent to the shipping department.
Shipped- Item has been shipped.
This process can take up to 3 weeks to complete. Some items are shipped within a day or two while others do take 2-3 weeks. By using the link to track your order you will know exactly where we are in the process.
Thank you in advance for shopping with us. If you have any items you would like to see in our collections please let us hear from you.